TERMS & CONDITIONS
As a member of My30Minutes, you agree to comply with the rules with regards to the use of the facilities, opening hours and your behavior. The management of My30Minutes may make reasonable changes to these rules, from time to time, provided the management gives advance notice of these changes. My30Minutes reserves the right to vary the opening hours as considered necessary for the proper operation of the gyms. My30minutes accepts no liability for loss of clothes, valuables or money. This shall not apply in the case of intentional or gross negligence on the part of My30Minutes. There may be times when My30Minutes has to temporarily close a part of, or the entire gym of which you are a member. My30Minutes will do its best to let you know of such temporary closures in advance of them taking place, unless the problem is of an urgent matter or an emergency. We will use all forms of communications possible (Verbal, SMS, Social Media, eMail, Display Boards in the Gym) to ensure that you are informed ahead of time so you can book in advance or reschedule.
Prior to your first session, a medical history questionnaire must be completed in full. You certify that the information given is true and given in good faith. You may be required to have medical clearance if deemed necessary and provide health history information. If you have any doubts about your fitness or capability to train with EMS, we strongly recommend that you get advice from a doctor first. You are advised to inform your trainer of any injuries, pains or concerns prior to the start of your EMS Training. If in any case, you start to feel dizzy, about to faint, unwell or feel any unusual pain then you must stop training and inform your trainer or a member of the staff immediately. It is necessary that all members and guests of My30Minutes wear the EMS Training Suit while training, to maximize their EMS Training.
While My30Minutes tries to make sure that your preferred trainer is available for you, there might be some occasions when he/she is not available. My30Minutes assures the clients that all its trainers are professional and experienced in conducting EMS Training sessions, hence, you shall be flexible in training with other available trainers.
4. LATE GUEST POLICY
You shall agree on the training times with My30Minutes and book your training in advance. if you show up late to your scheduled training then your training may be cut short according to your delay. Rescheduling within the day is allowed as long as there is availability. A session will be considered as late cancellation if the client arrives 15 minutes after the session and there is no available slot to move the appointment.
5. RESCHEDULING or CANCELLING
Rescheduling or cancelling must be done 24 hours prior to your EMS training session. Otherwise, the agreed fee for the training session missed will be charged in full and will be forfeited. A hospital/doctor's note must be presented if the reason for missing the scheduled session is due to medical issue.
6. MEMBERSHIP AND WASHING SERVICE
The membership fees consist of 4 session prices, thus allowing a member to train 4 times a month. For additional training sessions the member may purchase additional session packages.
6.1 PRIVATE MEMBERSHIP
Customer signing up for private membership is entitled to 1 on 1 training sessions. (1 customer, 1 personal trainer)
6.2 DUO MEMBERSHIP
Customer signing up for duo membership is entitled to 2 on 1 training sessions (2 customers, 1 personal trainer). My30minutes reserves the right to book a second customer during the same training time slot to train side by side.
6.3 WASHING SERVICE
A customer signing up for a membership can opt for a washing service. The customer will be provided a freshly washed training suit for every EMS session. This service is optional and the fee will be charged on a monthly base with the membership fee.
7. Expiration and cancellation
Purchased packages are valid for 3 months upon purchase. Memberships automatically run out after their agreed upon duration. After the expiration of a membership a new contract is required.
8. Freezing and extending membership
The membership and or package can be frozen, extended or transferred to a different person, if you can provide proof that you are unable to attend the EMS training. In case of transfer the other person must purchase a start-up package. For medical reasons you must provide a doctor’s note and for traveling abroad proof of travel (hotel and or flight information).
Payment is due instantly after signing this agreement. In case of membership and washing service fees payment is due at the beginning of every monthly billing cycle. You hereby permit My30Minutes to auto withdraw the agreed-upon price every month from your bank account through credit or debit card, that will be registered on the online payment platform. In case of any changes with the bank, you shall update your My30Minutes studio and staff at the earliest possible time. If your branch does not support auto-debiting, then you must pay via cash or card payment. All payments made are non refundable.
10. Security Deposit
It is mandatory for you to pay a security deposit and will be included in the first month’s payment. The amount will be based on the membership opted for. The security deposit is not refundable but instead will be used as payment for the last month/s of the membership period, in case you do not renew thereafter.